Refund Policy — CUTFORGE
Last updated: 2026-06-02
Version: 1.0
Notice: This document is a template for review. It is not legal advice. Refund rules may vary by country; have this reviewed locally, especially for EU/EEA and Swiss consumer law.
1. Overview
This Refund Policy explains how refunds, cancellations, and withdrawal rights apply to CUTFORGE PRO purchases (subscriptions and licenses).
Seller of record for online card payments:
Payments are processed by Paddle, which acts as Merchant of Record. Your bank statement may show Paddle or a related descriptor. Receipts and some billing support may come from Paddle.
Product operator:
CUTFORGE
Switzerland
Contact: info@cutforge.app
This policy supplements our Terms of Service and Privacy Policy.
2. What you are buying
| Product | Description |
|---|---|
| CUTFORGE PRO (monthly) | Subscription, billed every month; removes export watermark |
| CUTFORGE PRO (yearly) | Subscription, billed every year; removes export watermark |
| License file | `license.json` tied to one computer (machine ID), delivered after purchase |
The FREE version of CUTFORGE does not require payment and is not covered by this Refund Policy.
3. Subscriptions — renewal and cancellation
3.1 Automatic renewal
Unless stated otherwise at checkout, PRO subscriptions renew automatically at the end of each billing period (monthly or yearly) until you cancel.
You will be charged the price in effect at renewal, which may change with reasonable notice where required by law.
3.2 How to cancel
You can cancel at any time to stop future charges:
1. Use the subscription management link in your Paddle receipt or customer email, or
2. Email us at info@cutforge.app from your purchase email with the subject “Cancel PRO subscription”.
Cancellation takes effect at the end of the current paid period unless otherwise stated by Paddle or applicable law. You will generally retain PRO until the period ends.
Canceling does not by itself entitle you to a refund for the current period already paid (see Sections 4–6).
4. Refund eligibility (general)
We want you to be satisfied. Refund requests are considered as follows.
4.1 Voluntary refunds (goodwill)
We may offer a full or partial refund within 14 days of purchase if:
- you contact us at info@cutforge.app;
- you explain the issue (e.g. technical problem preventing reasonable use on your system); and
- we cannot resolve the issue within a reasonable time, or you have not substantially used PRO benefits (e.g. extensive watermark-free exports).
This is discretionary except where mandatory law requires a refund.
4.2 What we typically do not refund
Refunds are usually not granted when:
- you changed your mind after substantial use of PRO;
- failure is due to your environment (unsupported OS, missing FFmpeg configuration, insufficient disk space) and we provided reasonable guidance;
- you violated the Terms (e.g. license sharing, abuse);
- you requested a refund after the current subscription period is mostly consumed;
- you purchased through a third-party bundle not managed by us.
4.3 Duplicate charges
If you were charged twice for the same period, contact us with both receipts. We will correct the error or coordinate with Paddle.
5. Statutory rights by region (consumers)
If you are a consumer, local law may give you rights beyond this policy.
5.1 European Union / EEA
Right of withdrawal (14 days):
For distance contracts, you may have 14 days to withdraw without giving a reason.
Digital content exception:
For digital content not supplied on a physical medium, if you:
1. expressly consent to immediate delivery, and
2. acknowledge that you lose your right of withdrawal once delivery begins,
then the right of withdrawal may not apply after you receive and activate the license or download digital content.
At checkout or license delivery, we may ask for this acknowledgment where required.
Faulty digital content:
If the Software or license does not conform to the contract, you may have remedies under EU consumer law (repair, replacement, price reduction, or refund). Contact us first so we can resolve technical issues.
5.2 Switzerland
Swiss consumers may have rights under the Swiss Code of Obligations and related consumer rules. Contact us to discuss remedies. Withdrawal rules for distance contracts may differ from the EU; we handle requests fairly and in good faith.
5.3 United Kingdom
UK consumers may have rights under the Consumer Rights Act 2015 and other rules. Digital content must be as described, of satisfactory quality, and fit for purpose.
5.4 Other countries
Many countries provide cooling-off periods or unfair contract terms protection. Nothing in this policy limits non-waivable consumer rights. Contact us with your country of residence if unsure.
6. How to request a refund
Email info@cutforge.app with:
- subject: “Refund request — CUTFORGE PRO”
- your purchase email
- order or invoice number (from Paddle receipt)
- date of purchase
- reason for the request
We aim to respond within 5 business days. Approved refunds are processed through Paddle to your original payment method where possible. Timing depends on your bank (often 5–10 business days).
7. License after refund
If a refund is issued for a PRO purchase:
- your license may be revoked or expire;
- you must stop using PRO and return to FREE (watermarked exports);
- delete any `license.json` we issued for that purchase where practical.
8. Chargebacks
If you dispute a charge with your bank without contacting us first, we may provide transaction records to the payment processor. Fraudulent chargebacks may result in license termination and refusal of future sales.
Please email us first — we usually resolve issues faster.
9. Price errors
If a price was clearly wrong due to a technical error, we may cancel the order and refund you, or contact you to confirm the correct price before charging.
10. Changes
We may update this Refund Policy. The version on cutforge.app with the latest “Last updated” date applies to new purchases. Changes do not retroactively remove rights you already acquired under mandatory law.
11. Contact
Refunds & billing: info@cutforge.app
Paddle support: see your order receipt or https://www.paddle.com
Summary
| Action | How |
|---|---|
| Cancel future billing | Paddle receipt link or email us |
| Request refund | Email within 14 days (see eligibility) |
| Technical problem | Email support first — we prefer to fix before refunding |
| EU withdrawal | May not apply after immediate digital delivery with consent |